Refund policy

1. Right of Withdrawal

The withdrawal period is 30 days from the day on which you, or a third party designated by you (who is not the carrier), take possession of the goods.

2. Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (contact form).

If it's not the right fit, you may return your order within 30 days of delivery.

Items must be unworn and in original packaging. Return shipping costs are the responsibility of the customer.

To initiate a return, contact us at office@ororegard.at We'll guide you through the process within 24 hours.

Refunds are issued within 5 business days of receiving the returned item.

3. Return Process

After submitting your withdrawal request, we will provide you with instructions and, where applicable, a prepaid return label.

Please ensure that items are returned to the following address:

OROREGARD e.U.
Tokiostraße 9/1/17
1220 Vienna
Austria

4. Conditions for Returns

To be eligible for a return:

  • The item must be unused and unworn
  • The item must be in its original packaging with all tags attached
  • Proof of purchase must be provided

You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.

5. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

  • Items that are sealed and not suitable for return for hygiene reasons once opened
  • Items that are damaged due to improper use

6. Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please place a new order.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved, your refund will be processed within 10 business days to your original payment method.

Please note:

  • Processing times may vary depending on your payment provider
  • If you have not received your refund within 10 business days, please contact us

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

9. Contact

For any questions, contact us at:
office@ororegard.com