Shipping policy

1. Shipping Area

We ship to all countries within Europe, including both European Union (EU) and non-EU destinations.

2. Shipping Costs

Shipping is free of charge for all orders, regardless of destination or order value.

3. Delivery Times

Estimated delivery times:

Austria: 1–3 business days
Other European countries: 2–7 business days
Remote areas or non-EU destinations: up to 10 business days

Delivery times may vary slightly depending on the destination and external factors. Once your order has been shipped, you will receive a confirmation email with a tracking link.

4. Customs and Import Fees

For deliveries to non-EU countries, additional customs duties, taxes, or import fees may apply. These charges are determined by local authorities and must be borne by the customer.

5. Shipping Provider

Orders are shipped via Österreichische Post AG or comparable logistics providers.

6. Address Accuracy

Please ensure that your shipping address is complete and correct. If an order cannot be delivered due to incorrect or incomplete address details, we will contact you to arrange a new delivery.